Frequently Asked Questions

What should I do if I receive an internal error message while trying to search library databases?

Try clearing your browser's cache. Below are instructions for clearing your cache on common browsers.

Safari

To learn more about clearing your cache in Safari, visit Apple Support.

1. In the Safari menu bar, click the Safari option.

2. Click the Clear History link.

3. In the Clear drop-down menu, select the time range where you want to clear browsing data.

4. Click the Clear History button.

Chrome

To learn more about clearing your cache in Chrome, visit Google Support.

1. On the browser toolbar, click the Chrome menu icon.

2. Select the More Tools link.

3. Select the Clear browsing data link.

4. In the data drop-down menu, select the time range where you want to clear browsing data.

5. Select the Cookies and other site and plug-in data and Cached images and files checkboxes.

6. Click the Clear Browsing Data button.

Firefox

To learn more about clearing your cache in Firefox, visit Firefox Support.

1. In the Firefox menu bar, click the Firefox option.

2. Select the Preferences link.

3. Click the Privacy tab.

4. Under the History heading, click the clear your recent history link.

5. Select the Cache checkbox.

6. Click the Clear Now button.